Ready To Lead- Team Leader Position With Immediate Start

Qualifications: Completed two years of college (or equivalent experience)
At least 2 years of Team Lead experience in the BPO industry
Has experience handling a technical account
Experience with Inbound, Outbound, and Non-Voice services (familiarity with all areas of the business is a plus)
Strong communication skills, both verbal and written
Amenable to work onsite (Ortigas Pasig, Gilmore Quezon City, McKinley Taguig)
Can start as soon as possible
Functions: Responsible for planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted constraints.
Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by client and operations.
Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards and record retention.
Responsible for evaluating staff performance, coaching and orienting on the project overview.
Assist the staff with questions and difficulties on work output; address data inconsistencies and gather the necessary information for missing data.
Responsible for maintaining the records of the completed work.
Responsible for creating and sending the operations daily status report to Supervisor or Operations Manager.
Summary of role requirements: Flexible hours available2-3 years of relevant work experience required for this roleWorking rights required for this roleExpected salary: ?40,000 - ?45,000 per month
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