Quality Specialist - Bpo Retail - Alabang

TASQ Staffing Solutions is currently seeking quality specialists (BPO) for a retail account based in Alabang. Below are the qualifications for the position:

College degree
2 to 3 years of experience in the BPO industry, specifically in QA or quality roles
Previous QA experience
Advantageous to have previous experience with retail accounts or campaigns
The details regarding salary and benefits will be discussed during the recruitment process.

Qualified applicants can expect to be interviewed within 24-72 business hours (excluding weekends and holidays). Interviews can be conducted through Zoom, WhatsApp, Viber, Skype, or Teams upon the applicant's request. In the event of a missed call, a follow-up email from ******** and a text message will be sent.

In addition to the above, here is a job description for the QA Specialist role:

Job Description: QA Specialist (BPO - Retail Account)
As a QA Specialist, you will play a crucial role in ensuring the quality and accuracy of customer interactions within the retail account. Your responsibilities will include:

Conducting quality assurance evaluations and assessments of customer interactions, such as calls, chats, and emails
Analyzing and assessing agent performance based on predefined quality metrics and criteria
Providing feedback and coaching to agents to improve their performance and adherence to quality standards
Identifying trends, patterns, and areas for improvement in customer interactions and processes
Collaborating with team leaders and managers to develop and implement quality improvement initiatives
Participating in calibration sessions to ensure consistency and alignment in quality evaluations
Reporting and documenting findings, trends, and recommendations for management review
Staying updated on the latest policies, procedures, and best practices in quality assurance
Contributing to a positive and collaborative team environment
Job Type: Full-time

Schedule:

8 hour shift
Night shift
Rotational shift
Ability to commute/relocate:

Alabang: Reliably commute or planning to relocate before starting work (Required)
Willingness to travel:

100% (Required)