Quality Lead

Details of the offer

#BeMore! Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX: Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission? Coach and develop the Quality Officers monitored through audit the auditor sessions.Host and actively participate in internal and client calibration sessions.Review and decide on disputed evaluations from the Partner sites following the Appeals process.Complete ticket escalations or high-profile ticket reviews for TD, client and other partners of the client.Do deep dives to identify site/Global trends and provide recommendations to address opportunities.Act as an SME for the program.Draft Quality workshops, job aids, PKTs for QOs that can be shared with TD, client and other partners.Partner with the QA Leaders in creating standardized Quality processes.Submit daily, weekly and monthly monitoring reports.Liaise with the Business Insights Team on value-add projects.Perform other duties and responsibilities as needed.Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.Who are we looking for? Candidate must possess at least a Bachelor's/College Degree , any fieldExperience in working in a quality management role.Experience coaching, inspiring and motivating others to meet goals and metrics.Strong Analytical skills; Able to tell a story with data and metrics.Excellent communication skills.Works well in shifting schedule/rest days and site location.
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Nominal Salary: To be agreed

Source: Grabsjobs_Co

Job Function:

Requirements

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