Quality Excellence Lead Assistant Manager

Responsibilities: Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are metAssist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations TeamTimely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performanceConduct regular Gage R & R / calibrations sessions internally and/or with clientsPerform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC proceduresDrive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findingsRequirements: 3-4 years in QA AM/TL roleKnowledge in Quality tools and analysisExperience in Insurance domain (preferred)Must have understanding on NPS calculation Knowledge on Quality framework deployment in new transitions