**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
**
The **Quality Audit Associate** is responsible for providing Quality audit on Operation's processes and is responsible for driving overall Quality performance with the intent of achieving contractual objectives and corporate goals.
Tasks may include:
- Performs regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards.
- Provide real time notification to front line processors / agents on observations gathered from monitoring
- Attends Calibration sessions as a participant with the Operations team and the Client
- Generates timely and accurate reports wherein daily, weekly and MTD scores are available on an agent, team, and SOW level
- Performs quality analysis and can identify root cause and can create relevant action items to improve and sustain performance
- Attends Weekly/Monthly business reviews with stakeholders on overall Quality and CSAT performance.
**What are we looking for?
**
- Open to bachelor's degree holder and associate degree holder
- Must have at least 1 year of working experience in Quality Audit in a BPO industry
- Experience in using Voice recording system (e.g.
NiCE, etc.)
is required
- Willing to go back on-site once recalled
**Why join Accenture?
**
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**How to apply?
**
*Terms and conditions apply.
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Quality Auditing: 1 year (preferred)