Accenture in the Philippines is currently looking for **BPO** **Quality Auditing Associates** who will be responsible in performing the following day-to-day tasks:
- You will be performing regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards.
- You will generate timely and accurate reports wherein daily, weekly and MTD scores are available on an agent, team, and SOW level.
- You will be performing quality analysis and can identify root cause and can create relevant action items to improve and sustain performance.
- You will be asks to attend Weekly/Monthly business reviews with stakeholders on overall Quality and CSAT performance.
**What are we looking for?
**
- Open to college graduates, college undergraduates and associate degree graduates with related experience
- Must have at least 1 year of work experience in Quality Audit in a BPO industry
- Experience in using Voice recording system (e.g.
NiCE, etc.)
is required
- Amenable to work in Quezon City, Mandaluyong, Taguig, or Alabang
- Willing to go back on-site once recalled
**Join our high-performing team and enjoy these benefits**:
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**How to Apply?
**
- After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.
**Additional Information**:
**What we believe**:
*Terms and conditions apply
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- QA: 1 year (preferred)