Quality Assurance Supervisor (Fintech Or Bpo

Details of the offer

Job Highlights
- 15 VL & 15 SL upon regularization, pro-rated
- HMO with one (1) dependent upon regularization
- 7.5 unused VL conversion and 10 unused SL conversion

**Job Description**:
Your responsibilities include but are not limited to the following:

- Audits and Quality check of Operations Department and Collections Department
- Data gathering and conducting Root Cause Analysis to come up with recommendations and action plans to improve identified opportunities and change in the process.
- Provide regular reports (weekly/monthly/ on-demand) regarding the overall process performance of PH Operation Department and Collection Department.
- Provide feedback, coaching, and training for improving the performance of PH Operation Department and Collection Department.
- Investigation of fraud cases, unwanted activities that may affect the business or so.
- Creation, Revision, Participation in cross-functional projects to optimise processes in PH Operation Department and Collection Teams as may be deemed necessary
- Process Improvement that can promote and positively impact the company and raise the standard of quality of OLP's products and services.
- Flexible in other tasks from other teams.
SKILLS AND COMPETENCIES:
Essential
- Knowledge of Products, Technology and Competition
- Ability to communicate and keen listener
- Experience in Gathering Data and conducting Root Cause Analysis
- Intermediate to Advance knowledge/skills in MS Office (Excel, PPT, Word, etc)
- Shorthand Literate
- Willing to work on holidays, extended hours, weekends
- Experience in Presentations
- Experience in handling and development coaching of quality assurance agents
- A good understanding and experience in conducting coaching sessions, calibrations and huddles
- Experience in process documentation
- Experience in Process improvement (preferred)

Desirable
- Diligent and Patient
- Honesty/ Integrity
- Flexible and Cooperative
- Team Player
- Open to Feedback
- Keen eye to details
- Promotes Accountability and Responsibility

**Salary**: Php25,000.00 - Php30,000.00 per month

**Benefits**:

- Company Christmas gift
- Work from home

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Performance bonus

COVID-19 considerations:
All applicants must be fully vaccinated.
Ability to commute/relocate:

- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

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