Quality Assurance Specialist

JOB RESPONSIBILITIES:
1.
Monitor and evaluate calls based on Company's specific criteria.
2.
Escalate and communicate detailed information about calls monitored to Quality Assurance Supervisor and/or members.
3.
Answer Collection Department questions concerning Q.A guidelines and policies.
4.
Send out Red Flag/Fatal Error Audits to Upper Management and coaching agents for improvement.
5.
Monitor Collection and Operation Department for quality and performance issues.
6.
Participate on calibration sessions with Collections and Operations Department, Training, and internal quality members within the company.
**Salary**: From Php14,820.00 per month

**Benefits**:

- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Ayala Alabang: Reliably commute or planning to relocate before starting work (required)