Quality Assurance Specialist (Bpo)

- PLEASE ATTACH YOUR CV/RESUME-

New Education Relief (NER) is Urgently Hiring for Processors/Back-Office Support Staff

Join our Team!!!

Start ASAP! (Las Piñas work location - near Alabang)

Willing to work on-site

Willing to work at Night Shift

Fixed Weekends Off!

Duties and Responsibilities:

Participates in the design of call monitoring formats and quality standards.

Performs call monitoring and provides trend data to the site management team.

Uses quality monitoring data management system to compile and track performance at team and individual level.

Performs monitors of customer care email responses.

Participates in customer and client listening programs to ide