Quality Assurance Officer

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Southwestern University Medical Center is looking for a highly organized Quality Assurance Officer who can be a great partner in the compliance and monitoring of company quality assurance standards.

Duties and Responsibilities:
> Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables.
> Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs.
> Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
> Develop or update patient/hospital complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints.
> Monitor risk-management procedures and maintain and analyze problem logs to identify and report recurring issues to management and product development.
> Provide training and support to the quality assurance team on systems, policies, procedures, and core processes.