Quality Assurance Manager

**Qualifications**:

- Proven experience in a QA leadership position supporting a sales-driven campaign
- Track record in designing and executing successful QA processes within sales or customer service operations.
- Advanced knowledge of QA tools, concepts and methodologies
- Ability to plan, multi-task and manage time effectively with a track record of successful delivery.
- Must be willing to work/relocate in Davao City, Philippines

**Responsibilities**:

- Provide leadership to QA Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.
- Support implementation of the necessary QA processes, support structure and quality metrics in line with best-practices that drive performance
- Analyzes statistical trends and formulates/implements action plans to drive continuous improvement.
- Coaches and mentors the Agent/Trainer to ensure that the day-to-day quality requirements are met and exceeded.
**Salary**: Php65,000.00 - Php80,000.00 per month

Schedule:

- 8 hour shift