Quality Assurance (Bpo Set-Up)

Reports and monitors CSAT and Quality Performance and recommends corrective action, including needs for improvement;- Promotes the awareness of customer requirements and expectations throughout the company;- Responsible for the overall coordination, implementation and administration of the quality management system;- Liaises with external parties on matters relating to the quality management system;- Coordinates with other section to ensure the effective implementation of the quality management system;- Ensures that quality surveillance audits are carried out regularly as specified in the quality manual- Convenes management review at regular interval and to continually review and improve the quality management system;- Strengthen Quality Management processes to improve Process Performance through various Quality Tools;- Liaises with process heads to identify opportunity areas and prepare and implement improvement roadmap;- Ensures smooth and closed loop implementation of practices for internal and external audits;- Ensures Quality (internal and external) Targets are met; and- Innovate and re-structure processes when needed.**Salary**: Php25,000.00 - Php35,000.00 per month**Benefits**:- Additional leave- Company events- Health insurance- Life insurance- Opportunities for promotion- Paid training- Promotion to permanent employeeSchedule:- Shift systemSupplemental pay types:- 13th month salary- Overtime pay- Performance bonus**Education**:- Senior High School (preferred)**Experience**:- QA: 1 year (preferred)**Language**:- English (preferred)