**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
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**Duties and Responsibilities**:
- Develop, maintain, and revise as necessary, quality audit processes/procedures in conjunction with the Client's requirements
- Responsible for confirming and managing compliance with client quality auditing processes
- Manages and oversees timely completion of deliverables as required by the Service Level Agreements
- Implements and monitors proper use and accuracy of quality audit tools, performance trackers, and reports.
- Oversees creation of auditors' error trend analyses and scorecards and assists auditors with immediate action plans to operations
- Reviews and assesses the continuous improvement initiatives/projects recommended by the Auditors and assists them in implementing, managing and measuring effectiveness.
- Together with the Quality Lead, conducts research, studies and/or data analyses to conceptualize and/or recommend proposals for improving individual and team quality performance.
- Acts as point of contact for drafting and updating client policies and procedures
- Retain skills in functional area of expertise through ongoing education, training and certification where available
**Qualifications**:
- Bachelor's degree holder
- Must have at least 10 years of experience in Quality Assurance under BPO industry
- Must have at least 3 years Managerial experience
- USRN license is an advantage
- Knowledge of Six Sigma and Lean concepts and methodologies is an advantage
**How to apply?
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**Why join Accenture?
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- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
*Terms and conditions apply
**Experience**:
- Quality Assurance: 10 years (preferred)
- Managerial: 3 years (preferred)