Quality Assurance Annalist

a Q.A. Analyst! We strive to provide the best support for our clients through an empowered workforce. The successful candidate must have the following qualifications: 1. Can work under pressure and excellent in problem-solving and critical thinking skills 2. Excellent written and oral communication skills 3. Team player and can meet specific deadlines and has presentation skills 4. Proficient in MS Excel 5. Extraordinary quality assurance monitoring and reporting ability 6. Able to evaluate correct processes and procedures and recommend improvements as necessary. Candidate must possess at least a College Degree 8. At least 1 year(s) of working experience in the related field is The Q.A. Analyst is responsible for the following tasks: 1. Monitor and evaluate calls based on Client specific criteria. 2. Facilitate calibration with Client, and team leaders 3. Answer Operations questions concerning QA guidelines and policies. 4. Send out Red Flag/Fatal Error Audits to Upper Management. 5. Participate in calibration sessions with Operations, Training, and internal quality members off-site. 6. Provides operations with daily and weekly highlights on quality and performance trends. Get to enjoy more benefits and perks when you join us today! What're you waiting for? 1. 15% Night Differential 2. HMO Benefits after 30 days + Add Up to 2 Dependents 3. Retirement Benefits 4. 24 Leave Credits per year, Convertible to Cash 5. Wholistic Employee Wellness Program