LOCATION: CEBU PHILIPPINES
JOB TITLE: QUALITY AND PROCESS EXCELLENCE LEAD
Job Role & Responsibility/Designation: Quality and Process Excellence Lead
Delivery Process/ Function Name: Quality
Educational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.
Skills ( Must Have)
· Program management & change management.
· Problem-solving tools/ analytical skills.
· Excellent communication / interpersonal, facilitation skills.
· High energy level, confident, assertive and team player.
Experience ( Minimum)
· Consulting Experience.
· Minimum 2years as Quality & Process Excellence practitioner & total 5years of Experience.
· Experience of managing team of quality practitioners.
Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
· Exposure toISO, CMMi or COPC will be added advantage.
· Consulting experience in Shared Services Set up/BPO space is desirable.
Job Description
· Responsible for driving quality initiatives for Wipro / Client Accounts.
· Working with dispersed cross functional teams on organizational process (re)-design or industry specific business processes.
· Leverage business optimization & innovation tools & application for process re-engineering.
· Benchmarking processes, Mgmt dashboard set up & building the best practices repository.
· Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship.
· Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation.
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