Quality Analyst (Start Asap)

Essential Functions/Responsibilities

- Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics
- Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs
- Performs Monitoring and provides feedback to the Management Team and to the Client
- Provides coaching and mentoring to analysts in order for them to improve on their performance and the attainment of their metrics
- Participates and coordinates in Quality Calibration Sessions with the clients and the management team
- Adhere to all HIPAA guidelines and policies
- Perform other projects and duties as required

Qualifications
- Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college level
- Candidate must have one to two years of experience in healthcare account and QA role
- Excellent communication skills, both in written and oral
- Must be willing to work on a shifting schedule and work on-site in Market! Market! BGC

Exciting benefits await you!
- Non-taxable allowance
- HMO Coverage upon hire
- Vacation Leaves up to 24 credits
- Sick Leave Conversion
- Group Accident Insurance
- Applicant Referral
- Netflix Subscription
- Job Types: Permanent, Full-time
- Salary: Php30,000.00 - Php35,000.00 per month


Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee

Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Night shift
- Overtime
- Rotational shift

Supplemental pay types:
- 13th month salary
- Overtime pay

Experience:
- Quality Analyst: 1 year (Preferred)
- BPO: 1 year (Preferred)