Quality Analyst

Job Description

Essential Functions/Responsibilities
• Provides coaching and mentoring to agents in order for them to improve on their performance and
the attainment of their metrics
• Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet
customer requirements and needs
Performs Monitoring and provides feedback to the Management Team and to the ClientProvides coaching and mentoring to analysts in order for them to improve on their performance and
the attainment of their metrics
• Participates and coordinates in Quality Calibration Sessions with the clients and the management
team
Adhere to all HIPAA guidelines and policiesPerform other projects and duties as required Requirements:

• Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or
college level
Candidate must have one to two years of experience in QA roleExcellent communication skills, both in written and oralMust be willing to work on a shifting schedule and work on-site in Market! Market! BGC