Quality Analyst

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- 2+ years of proven experience as a quality assurance or relevant role
- Thorough knowledge of methodologies of quality assurance and standards
- Excellent numerical skills and understanding of data analyses/statistical methods
- Self-starter, energetic person ready to make a change
- Excellent communication skills
- Great attention to detail and a results driven approach
- Excellent organizational and leadership abilities
- Excellent skills to manage a remote team and make an impact in a global team
- Ability to function and make decisions in ambiguous situations
- Ability to conduct on going interpersonal interactions, analyze and solve problems
- Ability to interact with employees at all levels and work with a diverse group of people
- Good knowledge of MS Office and databases
- Fluent in English (written and oral), other languages are an advantage

Join the A-Team and experience the A-Life!