Quality Analyst

Must possess at least a Bachelor's/College Degree, any field.
- Must have at least 1 year of working experience in the related field is required for this position.
- Strong familiarity with the BPO or Shared Services industry as well as its key operational metrics, targets, best practices, benchmarks, etc.
- Good communicator and strong presentation skills.
- Strong analytical, quantitative, and deductive reasoning skills.
- Demonstrated experience defining and/or creating reporting for operations, performance, or risk.
- Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends.
- Ability to work with management teams to translate high-level business plans into action steps and reporting solutions.
- Demonstrated ability to work/communicate with all levels of management.
- Demonstrate solid leadership skills in building enterprise value as an indispensable business partner.
- Highly proficient in Microsoft Word, Excel and PowerPoint.
- Process mapping and workflow development and maintenance experience desirable.
Lean, Six Sigma, COPC, TQM, ISO knowledge and/or demonstrated process improvement expertise a plus.
1.855.833.5120

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