Quality Analyst

**Essential duties and responsibilities**- **Conduct quality assurance evaluations (internal audits) for employees to improve the customer experience**- **Provides immediate feedback to employees who incur critical error**- **Conducts regular feedback to employees regarding their quality audits**- **Spearheads in internal and external calibration sessions and provide calibration result**- **Generate weekly, monthly, and quarterly quality audit-related reports, which shall be sent out to internal clients such as Operations Manager and team captain.**- **Help improve our frontline consultants' technical competence through quality evaluations, identifying both strengths and development opportunities.**- **Performs other duties as assigned**Schedule:- 8 hour shiftAbility to commute/relocate:- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)