Quality Analyst

Details of the offer

Requirements: Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:
Monitoring of transactions as per process guidelinesConduct call quality coaching to the associates
Work with the Process Management Team in coming up with initiatives to help improve associates and site performance. Team mentoring, engagement and coaching skillsDemonstrated problem solving skills and the ability to do multi-tasking

Nominal Salary: To be agreed
Source: Grabsjobs_Co
Job Function:

Requirements

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