Qa Supervisor (Healthcare)

Qualifications:Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college-levelCandidate must have two to four years of experience in healthcare account and QA roleExcellent communication skills, both in written and oralMust be willing to work on a shifting schedule and work on-site in Market! Market! BGCEssential Functions/Responsibilities:Provides coaching and mentoring to agents for them to improve their performance and the attainment of their metricsEnsure that appropriate knowledge tools, techniques, and standards are being utilized to meet customer requirements and needsPerforms Monitoring and provides feedback to the Management Team and to the ClientProvides coaching and mentoring to analysts in order for them to improve their performance and the attainment of their metricsParticipates and coordinates in Quality Calibration Sessions with the clients and the management teamAdhere to all HIPAA guidelines and policiesPerform other projects and duties as requiredExciting benefits await you!Non-taxable allowanceHMO Coverage upon hireVacation Leaves up to 24 creditsSick Leave ConversionGroup Accident InsuranceApplicant ReferralNetflix SubscriptionBenefits:Additional leaveCompany Christmas giftCompany eventsEmployee discountHealth insuranceOpportunities for promotionPromotion to permanent employeeSchedule:8 hour shiftAfternoon shiftDay shift