Pure Non Voice

This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
Maintain data entry requirements by following data program techniques and procedures.
Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Test customer and account system changes and upgrades by inputting new data; reviewing output.
Secure information by completing data base backups.
Maintain operations by following policies and procedures; reporting needed changes.
Maintain customer confidence and protects operations by keeping information confidential.
Contribute to team effort by accomplishing related results as needed.