Pure Non Voice

We are seeking a motivated and customer-oriented Call Center Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Make outbound calls to follow up on customer requests and resolve issues.
Assist customers with product information, order status, and troubleshooting.
Document customer interactions accurately in our CRM system.
Collaborate with team members to meet performance metrics and goals.
Provide feedback on customer trends and issues to improve processes.
Qualifications: