Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Job Description Responsible for accurate and complete responses to Requests for Proposals (RFPs) with strategically positioned responses and materials. Collaborate and coordinate with internal departments to maintain library of current and accurate content covering all areas of AireSpring business. Work with RFP Coordinator to develop specific responses to each individual RFP ensuring complete response to all questions. Coordinate outsourcing to individual departments and individuals for questions not covered in current response library. Schedule and coordinate regular content reviews with departments and subject matter experts to ensure the most thorough responses. Coordinate with Stop-Loss and Marketing on responses to Stop-Loss and audit questionnaires.
The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.
ESSENTIAL JOB FUNCTIONS:
Essential job functions include the following. Other functions may be assigned as business conditions change.
Own the RFP response process, ensuring questionnaire is complete, cohesive, and of the highest quality prior to shipping.
Coordinate with RFP Coordinator to maintain log of open RFPs and questionnaire needs
Contribute to and communicate the strategic direction of the RFP preparation and coordination by performing the necessary research of the client, industry, competition, etc.
Customize each RFP for the client's unique needs/Hot Buttons/Renewals (applying strategy).
Offer alternatives and suggestions based on client research to position AireSpring in a positive light.
Maintain comprehensive library of response content
Schedule and track tasks related to the RFP questionnaire process
Coordinate with RFP Coordinator for requests for information from departmental contacts with specific time lines to meet proposal deadlines
Organize and participate with departmental contacts as needed for planning, follow ups, scheduling and document preparation
Review RFPs with RFP Manager and RFP Coordinator to identify non-standard response needs and outsourcing requirements
Assist the departmental contacts with establishing response parameters for accuracy and consistency
Incorporate all relevant information into proposal making sure the content is compliant
Review, proofread and synthesize final proposal's content
Coordinate with RFP Coordinator to prepare and deliver final RFP for on-time submission
Assist RFP Coordinator and RFP Manager with follow-up requests
Track and update your manager on RFP's through the process
Analyze results periodically and inform manager of trends to improve outcomes based on organizational goals and priorities
Coordinate back up resources when there are conflicting deadlines, workload or priorities that require additional support and communicate that to manager
Maintain all electronic and/or hard copies of RFP files based on the companies retention policies
Contribute to the daily workflow with regular and punctual attendance
Establish and develop a "template" for standard responses and periodically update responses based on new organizational goals or priorities
JOB SPECIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Minimum Education: High school diploma or GED equivalent plus four year college degree with a concentration in Communication, English or Writing preferred.
Certification(s) Required: None
Minimum Experience: Two years experience preparing proposals, agreements or other documents in a highly organized administrative environment in a complex environment with a focus on project management. Experience with Government and/or other Public Sector work preferred Qualifications Exceptional written communication skills required
Advanced knowledge of healthcare and specialty product lines, major funding vehicles and benefit administration.
Strong analytical and organizational skills
Excellent proofreading and editing skills
Strong PC skills, including Windows, Word, Excel, Access and Adobe Acrobat
Must be able to adapt to software changes as they occur
Must be self motivated, proactive and resourceful with the ability to exercise sound judgment
Must be able to actively listen and contribute to workflow
High level of interpersonal skills to collaborate and work effectively with others
Excellent project and time management skills
Ability to compose and review documents for quality, voice, spelling and grammar
Ability to handle multiple projects in time sensitive environments
Ability to organize and recall large amounts of detailed information
Ability to project a professional image and positive attitude in any work environment
Ability to comply with privacy and confidentiality standards
Ability to be flexible, work under pressure and meet deadlines
Ability to analyze and solve problems with professionalism and patience
Ability to operate typical office equipment
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as classified.
