The Project Manager will be responsible for establishing and driving strict project governance, inclusive of (but not limited to):
Developing the project plan
Risk/issue reporting and management
Managing change requests and project scope
Up-to-date tracking and reporting of projects (project status reports)
Management of projects actions
Managing project budget
Managing stakeholders (both internal and client)
Supporting and working with project resources
The Project Manager will be required to work with a cross section of both internal and external stakeholders to ensure the successful delivery of a variety of medium to large sized projects and initiatives. And as such the capability to effectively track and report across multiple projects will be a critical responsibility. The Project Manager must have the ability to communicate across all organisation levels effectively. The role will require a significant level of autonomous decision making, ability to re-prioritise on the go, and to know when to escalate as required.
Main Activities and Responsibilities:
Ensure projects are delivered in alignment with the determined project framework (i.e. Waterfall, Scrum, Agile)
Ensuring strict project governance and frameworks are established across projects under their purview
Coordinating multiple streams or projects to represent a single view including development of Project Schedules, Risk Register, Actions Registers, Issue Registers and other associated project deliverables
Identify and schedule project deliverables, milestones and tasks
Driving the implementation of project framework and governance processes
Ensuring specialised project management methodologies, tools, and templates are applied where appropriate
Supporting and regularly engaging project teams to enhance the organisation's project capabilities
Supporting business resources in the implementation of projects and initiatives of all sizes
Ensure client expectations are kept in line with Probe goals
Identify, analyse, and manage change requests against the project scope
Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace
Complete all necessary training requirements and professional development opportunities, self and team
Core Competencies:
Leadership
Ensure team & individual Key Performance Indicators (KPIs) are met (if applicable)
Role model & hold others accountable for demonstrating our values & behaviours
Leads self and others through change when required
Drive & implement innovation & improvement in function/team
Performance
Strong project management skills, able to manage multiple initiatives and projects end-to-end
Strong prioritisation, business acumen and strategic thinking skills
Resilient and adaptable to drive outcomes in a rapidly changing and fast paced environment
Able to effectively present and communicate with all levels in an organisation
Resilient and adaptable to drive outcomes that benefit probe and it's clients in a rapidly changing and fast paced environment
Manages own performance and development needs
Systems Processes & Policy
Ensure all policies & procedures are adhered to, including compliance obligations
Client & Stakeholders
Demonstrates company values with a 'client first' attitude
Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, peers, vendors
Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors, Board & Executive team
Financial
Where appropriate implement & adhere to budgets & focus self & team on growth & cost management
Key Skills and Capabilities:
Excellent communication skills (written and oral)
Ability to build relationships & work collaboratively with clients and organisational peers
Ability to think critically, creatively, logically, and laterally
Ability to work under pressure, to deadlines and excellent problem solving skills
Ability to work autonomously and employ initiative to find solutions, prioritise and manage their time effectively
Ability to effectively determine when and where to escalate to management (as well as use discretion)
Qualifications and Typical Experience:
Relevant tertiary qualifications in management or business discipline highly regarded
Experience working in outsourcing or a BPO environment preferred
Project Management qualifications will be highly regarded
Experience working directly with clients or client facing projects
High level of experience with stakeholder coordination and management
Previous experience in a similar role critical
Other Position Requirements:
Overseas and interstate travel may be required for this role
Position may need to work from multiple Probe or client sites
Subject to business demands, additional hours may be required