Project Manager - Customer Support

JOB DESCRIPTION
The candidate will be assigned as a manager to a project under Maintenance Agreement.
RESPONSIBILITIES Will be the main point person for any client concerns in the project.Manage the delivery / timeline of the fixes. Maintains / Builds good relationship with client.Pro-actively provides status report to client and to management.Acts as a go-to expert for escalated clients calls and keep abreast with product and process.Updates and / or changes that affect customer serviceIs accountable for the team's day-to-day activities and the achievement of established service promises at the individual and at the team level.Will establish & document the operational process for the Customer Support. REQUIREMENTS Candidate must possess at least a bachelor's degree in computer scienceHas project management experience minimum of 5 years, preferrably in the banking/finance industryExceptional analytical and problem-solving skillsExcellent English communication skill both in speaking and writingSHOULD HAVE EXPERIENCE OR FAMILIARITY WITH DEPOSIT, LOANS AND TELLERINGHas the ability to multi-task and perform duties with high accuracy and strong degree of urgencyProven ability to work in fast paced dynamic environments where decisions are made without compromising on clients' experience and financial losses. Work Setup:
Shift: Dayshift
Setup: Hybrid
Location: Makati
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