**Qualification Standard**
**Education**:Bachelor's Degree relevant to the job
**Experience**:None required
**Training**:None required
**Eligibility**:Career Service (Professional) First Level Eligibility **(Preferably but not required)**
**Preferred Qualifications/ Attributes**
- Bachelor's Degree preferably in Development Communication/Mass Communication/Business course major in Marketing
- Has training/background in customer service, data analysis and ISO 9001:2015
- With good communication and coordination skills, with flexibility in adapting to different people and different situations.
- Can deliver work even under pressure;
- Willing to learn other skills related to the position.
**Duties and Responsibilities**
1.
Support the Client Relations Committee (CRC) in ensuring its smooth function.
3.
Solicit feedback by sending Customer Feedback Forms to DOST-PCHRD clients.
4.
Respond promptly and courteously to client's feedback.
5.
Record and manage the feedback received in the CRC database.
6.
Record and manage decisions and actions from committee meetings (includes preparation of minutes of the meeting and follow-up decisions and action arising from the meeting).
7.
Ensure documents are stored appropriately in accordance with National Archives of the Philippines guidelines on record management and can be retrieved easily for future reference and audit purposes.
8.
Assist in the documentation, analysis, and generation of monthly, quarterly, semesterly, and annual Customer Feedback Reports.
9.
Assist in the dissemination of relevant information, resolve problems, and escalate issues to top management when required.
10.
Assist the committee in monitoring that client's feedback that needs actions were addressed by the concerned division.
11.
Assist in the development of reports for submission to the Inter-Agency Task Force on the Harmonization of National Government Performance Monitoring, Information and Reporting Systems (otherwise known as AO 25 IATF), Anti-Red Tape Authority (ARTA), and other legal and regulatory agencies.
12.
Perform other duties assigned from time to time by the Administrative Officer V
(Records Section) and Chief Administrative Officer of FAD
2.
Accomplished Work Experience Sheet;
3.
Performance rating in the last rating period (if applicable);
4.
Photocopy of certificate of eligibility/rating/license; and
5.
Photocopy of Transcript of Records and Diploma
6.
Photocopy of training/seminars attended;
7.
Photocopy of Service Record/ Certificate of Work Experience; and
8.
Application Letter addressed to:
DR. JAIME C. MONTOYA
Executive Director III
MR. EARVIN JAMES P. MILANTE
Administrative Officer V
Human Resource Management Section
Philippine Council for Health Research and Development -DOST
Saliksik Building, General Santos Avenue, Bicutan, Taguig City
Bicutan, Taguig City
**APPLICATIONS WITH INCOMPLETE DOCUMENTS SHALL NOT BE ENTERTAINED.
**
**Salary**: Php22,190.00 per month
Schedule:
- 8 hour shift