Program/Project Manager - Vice President

JOB DESCRIPTION Bring your expertise and become a workstream lead who develops business plans and drives planning and execution of projects, creates and maintains cross-departmental relationships, organizes and prioritizes critical issues, and gathers required information to facilitate efficient decision making. Senior project managers need to have robust business and functional acumen and project management experience. They must understand the strategy and vision and drive the work needed to achieve those goals, working across cross-functional teams.

As a Program/Project Manager in Home Lending, you will be responsible for working with business owners, the lines of business and partners to drive planning, execution, integration and adoption of high impact strategic initiatives that enable optimization of our business and achievement of our strategic objectives.

The Strategic Initiatives Program Integration team will establish the infrastructure to effectively plan and deliver key strategic initiatives and serve as a centralized hub for program oversight, coordination and support to maximize our effectiveness. Workstream Leads with significant program and project management experience will be aligned to each strategic initiative and play a critical role as skilled communicators, strategic thinkers, and adept problem solvers who lead teams to deliver successful project outcomes while managing risks and constraints effectively.

Job Responsibilities Partners with business owners and partners to develop and document the business strategy and plans and leads projects, directing program planning and management, issue identification and resolution, risk management, analytical design and deliverable definition, manages change requests. Develops and executes comprehensive project plans to achieve desired outcomes – including scope, schedule, budget, resources, solution quality, leveraging consistent methodology across all programs. Supports centralized tracking of project plans and consolidated end-to-end integrated view for all programs. Keeps project timeline, risks, dependencies and deliverables on track. Enforce use of consistent standards, methodologies and best practices to ensure consistency and efficiency across programs. Implements common, consistent routines, resources and tools to track and report status of key programs. Develop metrics, scorecard and dashboard reporting for tracking of key initiatives leveraging common frameworks. Identifies and effectively communicates with key stakeholders throughout the project, understanding their needs and expectations. Leads cross-functional project teams, fostering a collaborative work environment. Facilitate communication and collaboration across workstream members. Provide clear direction and support to team members. Provides regular updates on project plans and progress. Prepares program updates for key forums, management updates and business reviews. Identifies, assesses and manages issues with appropriate escalation. Supports centralized tracking and reporting of key issues across programs. Ensures decisions are brought forward to appropriate forums. Tracks key decisions and expected impacts/outcomes. Leverages common tools to track, assess and mitigate risks associated with programs. Required Qualifications, Capabilities, and Skills 6+ years program management and/or top tier consulting experience. Understanding of project management methodologies, tools and resources, ability to structure and scope complex problems and apply a range of analytical tools to develop solutions. Excellent problem solving skills and ability to prioritize issues and analysis. Strong interpersonal, influencing, and listening skills – ability to interact with colleagues at all levels and achieve goals without direct control over resources. Outstanding ability to communicate effectively and confidently, develop relationships at all levels of the organization and to work well in cross-functional teams. Experienced in executive status reporting and managing multiple projects/priorities. Ability to tailor communication of plans (i.e., high level vs detailed level) based on the audience. Ability to identify and track project/program issues and drive their resolution. Strong executive presence and meeting facilitation. Document and follow up on important actions and decisions from meetings. Track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating leadership. Pro-active self-starter who can work with minimal supervision. Strong planning and organization skills, business writing and attention to detail, develop effective presentations. Promote a flexible team environment that can handle changes with agility due to change in direction or conflicting priorities while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business. Advanced Word, Microsoft Excel and PowerPoint skills. Knowledge of Sharepoint and Jira. Strong Communication Skills. Preferred Qualifications, Capabilities and Skills AI Experience. Experience setting up and working as part of a program management office. Knowledge of Sharepoint and Jira. Management consulting or internal experience within Banking and Financial services, and/or mortgage banking/home lending industry preferred. Promote a flexible team environment that can handle changes with agility while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business. Internal Application Eligibility Requirements TENURE: Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE: Meets satisfactory performance standards as defined by the firm. Not under Performance Coaching (formerly known as PIP).

CORRECTIVE ACTION: Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

ABOUT US JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.



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