Product Support Specialist page is loaded Product Support Specialist Apply locations Manila Iloilo time type Full time posted on Posted 2 Days Ago job requisition id R78070 Responsibilities Testing and troubleshooting customer integrations, including: Desktop/Laptop and mobile fingerprinting API Integrations Policies and rules Escalation and enforcement workflow design Following prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment Discerning when software/technical issues should be escalated and responding to customer's initial questions on our software products and actively monitoring the service that ThreatMetrix provides. Proactively notify customers of Service events. Qualifications:
BA / BS, equivalent, pursuing or relevant industry experience A minimum of 2 years previous Customer Support experience Great Customer facing skills (email and over the phone) Ability to handle a wide variety of sometimes demanding and complex issues Able to self-manage workload and handle rapidly changing priorities effectively Capable of working within a Global Support Organization Must work constructively and efficiently with other organizations, for example, with Operations/Engineering where issues may require code changes and maintenance releases to the product. Articulate communicator: Must have excellent written and verbal English communication skills Ability to learn quickly, stick to tasked items, and work within a close team environment Understanding of general security and principles of web workflows LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact ******** .
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We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.
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