Process Trainer

The Process Trainer is responsible for assisting the Learning and Development Manager in implementing training programs for all staff of the Messaging Department. The Process Trainer works closely with the Messaging Department to determine the training needs of the staff and implement programs to address those needs. The Process Trainer, in collaboration with the Learning and Development Manager, is responsible for ensuring that all training programs are effective to meet the needs of employees per Company policies, guidelines, and protocols.

Specific Tasks:

Adhere to the training program and update when necessary;
Conduct training needs assessments, consult with the manager, and determine if there is a need to implement training based on this;
Design training programs and continuously update such programs;
Coordinate and collaborate closely with HR in the schedule of training;
Coordinate closely with the Messaging Department in determining critical staff that need to be retrained, provide one-on-one training as needed, and decide on the employment of the staff based on QA results and other considerations;
Facilitate group training sessions or other set-ups, and improve current e-learning courses/materials based on needs;
Manage learning management systems/monitoring sheets/databases, and maintain records of employee training;
Maintain confidentiality of all Training and QA information.
Audit messages aligned to training and improving quality of messages; and
any other task assigned to him by his superior.