Process Trainer

Company**:Support Services Group**
- Facilitate classroom / Virtual training for New-hires.
- Leverage different learning methodologies (e-learning, classroom, web-based/Virtual, role-plays, scenario-based learning) to drive learning and impact in performance.
- Design learning experiences that support business objectives.
- Ensure new hires take on Communication training courses.
- Maintain updated records of training curriculums and materials.
- Identify individual and Team Skills gap.
- Assistance during Nesting Period.
- Understands metrics and how they impact performance.
**Qualifications**:

- At least 1 year of experience as a Trainer
- Bachelor degree or equivalent
- Familiarity with interactive learning activities.
- Excellent communication, facilitation and interpersonal skills.
- Knows how to use Microsoft Office Tools.
- Demonstrated ability in both independent facilitation and training principles.
- Demonstrated ability to write training related material.
- Knows how to use Microsoft Office Tools.
- Experience in handling Customer Service accounts in an International BPO setting.
- Capable to deliver back-to-back classes.
- Able to work flexible hours and/or overtime as business needs dictate.
**Compensation & Benefits**:

- 25,000 - 30,000 package
- Onsite set up at Pasig or Mandaluyong
- Shifting offs but not splits
- GY shift, 9pm or 10pm
- Campaign - streaming platform

**Salary**: Php25,000.00 - Php30,000.00 per month

Schedule:

- 8 hour shift
- Night shift