**Responsibilities**:
Co-leads Lean and automation capability to facilitate and expedite continuous improvement within the team to ensure strong controls are built into all the Banking Operations processes, including the development and deployment of programs, process documentation, and BCP
Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
Support the development and implementation of a formal management review of Key
Performance/Operating results, and train and coach all functional areas on measurement
principles
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
May lead or manage more junior staff on operational/delivery excellence team
Liaise with different teams within Banking Operations to assess and understand data to analyze, then identify the root causes and corrective actions for service areas
Escalate and analyze identified issues and concerns to Program Head for timely resolution
Maintain current processes and incorporate documentation updates as required
**Minimum Qualifications**:
Bachelor's Degree holder
Solid experience in Continuous Improvement/Lean/Operational Excellence preferably in a Banking Operations (at least 1-2 years)
Experience as a Team Lead or Senior Analyst at least in Banking Operations
Has a solid record of successfully leading major transformation initiatives at least in Banking Operation processes
Led VSM (Value Stream Mapping) initiatives is a plus
Six Sigma certification is a plus
Experience working with Google Suite, Microsoft Suite, Salesforce, Tableau, and other similar tools and platforms
Strong analytical and critical thinking skills, combined with strong process orientation and enforcement
**Preferred Qualifications**:
(Analytical Thinking) Ability to gather, integrate, validate, and analyze relevant data to develop resolutions and recommendations
(Attention to Detail) Ability to be thorough and meticulous in completing assigned projects/tasks and with the ability to propose ways to prevent or reduce errors, discrepancies & issues
(Communication) Ability to effectively communicate within internal and external customers and clients using different platforms
(Customer Service) Ability to initiate ways to improve customer experience
(Data Analysis) Ability to understand, organize and analyze a variety of large amount data to develop insight and findings
The Perks.
Medical, Dental, Vision and Life Insurance Benefits
Paid Time Off
Retirement Benefits
Learning and Development Opportunities
What We Do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.
Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.
We want you.
We're committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.
**Responsibilities**:
- Co-leads Lean and automation cap