Process Delivery Specialist-Human Resources Operations (Payroll)

Identify and investigate easy to intermediate problems raised by our user base (employees and stakeholders) related to Payroll concerns.
Communicate effectively and timely to resolve issues.
Perform basic processing requests such as new hire documents intake, explaining Payroll processes or verifying ex-employee identity for sensitive information updates
Contribute to group success of meeting and/or exceeding operational metrics (SLAs) Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
Collaborate with global set of IBM team members also working on Payroll processes Provides end to end excellent customer service