Process Delivery Specialist-Human Resources Operations

Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
Provides solutions to issues brought up by the contact center according to policy guidelines set
Processes may be inclusive of but are not limited to the following:
Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information
Dispatcher (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation
Data Entry  – Complex processing of Transfers, Department and Org Changes, etc.
Reporting  – Generation of standard/regular and ad hoc reports
Reviews validity and completeness of requests
Provides data for any internal business controls team as required.
Ensure compliance to the client's existing standards.
Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements  
Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database
Provides regular/scheduled and ad hoc reporting services to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients
Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor
Act as first level interface with end-users on reporting inquiries and issues
Log all report transactions and completed tasks in the tracking Sheet
Submits regular data feed file requirements to Global and/or data warehouse contact