You are as unique as your background, experience and point of view.
Here, you'll be encouraged, empowered and challenged to be your best self.
You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.
Your leaders will inspire and help you reach your potential and soar to new heights.
Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Job description**
- The Process Analyst provides the knowledge and expertise in process reviews and development, both in technical and business areas.
The Process Analyst will contribute to RPA process mapping and reengineering projects, specifically on the impact analysis and requirements development projects by reviewing the current process, identifying possible process improvements (either removal of waste or automation), and recommending best process from a business perspective.
The Process Analyst will be an expert in zero-based design or reengineering.
**Preferred skills**
- Leader, Passionate change agent, able to see around corners, and comfortable with ambiguity
- Problem solving & decision making skills
- Effective communication skills and ability to present to senior stakeholders
- Collaborating, facilitating, negotiating, influencing skills
- Change management skills
**Qualifications**
- At least 3 years Experience in process documentation, improvement, engineering and management, preferably in life insurance operations
- Expert and handled at least 3 projects in zero-based design or reengineering
- Experience in implementing lean concepts and tools
- Experience in leading a cross-functional project team
- LOMA courses passed, preferably: Principles of Insurance, Insurance Company Operations
- Experience in design thinking IS A MUST
- Experience in business process reengineering or zero-based design IS A MUST
- Experience in Robotic Process Automation (RPA), preferred
- Six Sigma certified, at least Green Belt, is preferred
- University Graduate - preferably a graduate of Industrial Engineering of Industrial Engineering
**Responsibilities**
- Participate in knowledge building practices to develop thought leadership, e.g., attending conferences and trainings, business immersion, networking, reading publications, being up-to-date on other industries
- Support the Conduct of client journey mappings
- Understand business objectives and focus areas
- Identify sources of information and gaps
- Conduct discovery sessions with clients and business users who directly impact the journey experience
- Construct journey map
- Identify opportunities to improve client experience
- Support the cConduct of business process improvement reviews or reengineering (zero-based design) of identified business process area
- Understand current state of business
- Evaluate organizational needs, understand pain points and identify gaps
- Gather market trends and competitor analysis
- Recommend process improvements - changes in process, elimination of wastes, automation, etc.
- Participate and contribute in RPA process mapping and reengineering projects
- Provide process review or reengineering support for other business solutions or internal projects that will be developed
- Ensure acceptable levels of VoBP
- Ensure green audit rating
**Job Category**:
Business Analysis - Process
**Posting End Date**: