Premium Technical Support Specialist

Details of the offer

Summary:
We are seeking a knowledgeable and customer-focused Premium Technical Support Specialist to join our team. In this role, you will provide high-level technical support to premium customers, ensuring a seamless experience with our products and services.
Key Responsibilities:
Provide expert-level support to premium customers via phone, email, and chat, addressing technical inquiries and issues promptly.
Troubleshoot and resolve complex technical problems related to our products and services.
Guide customers through installations, configurations, and best practices for optimal product performance.
Maintain detailed records of customer interactions, issues, and resolutions in the support database.
Collaborate with engineering and product teams to escalate and resolve product issues.
Stay up-to-date with product knowledge, technical updates, and industry trends to offer informed support.
Conduct training sessions and webinars for premium customers to enhance product usage and satisfaction.
Contribute to the development of support documentation and knowledge base articles.

Qualifications:
At least a SHS graduate / Second year finished and up (6 months or more of CCE)
High School Graduate at least solid 2 years of CCE
Willing to work on-site

*Local CCE will not be considered


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

Android Head

The OfferLeadership RoleWork alongside & learn from best in class talentGreat work environmentThe JobTeam Leadership and ManagementLead, mentor, and manage a...


Snaphunt - National Capital Region

Published a month ago

Waiter Waitress

We are looking for a skilled waiter/waitress to take orders and deliver food and beverages to our customers. Ultimately, you should be able to provide an exc...


Hotel Okura Manila - National Capital Region

Published a month ago

Product Specialist For Software Solutions

Qualifications: • Graduate of BS Information Technology, BS Computer Science, BS Computer Engineering or in other related field. • Solid negotiation and lea...


Dempsey Resource Management Inc. - National Capital Region

Published a month ago

Flutter Developer (Mid To Senior Level) - Hybrid

Location: Makati Schedule: Night Shift Set-up: Hybrid - (2x/Week Onsite) SEAT NO. 1: FLUTTER DEVELOPER Number of Openings: 4 Level: Mid – Senior (4-6 year...


Nityo Infotech - National Capital Region

Published a month ago

Built at: 2024-11-23T04:05:03.267Z