Pos Engineer (Wfh Setup) - 2-4 Years Experience

Key Responsibilities:

Provide comprehensive support for POS software, systems, and hardware. Troubleshoot and resolve issues with POS terminals, including appearance checks, connection status, working conditions, and test transactions for various card brands.
Perform preventive maintenance on POS terminals. Conduct necessary repairs and updates to ensure the systems operate efficiently.
Complete detailed service activity reports.
Communicate customer satisfaction levels and concerns regarding POS terminal performance. Offer suggestions for service improvements to enhance overall client experience.
Undertake various tasks such as reprogramming, software upgrades, terminal swapping, and equipment pullout activities as requested by clients.
Safeguard company-issued items and client-provided equipment, including terminals, peripherals, and other supplies.
Deliver outstanding customer service by listening attentively to customer concerns and addressing them effectively.
Qualifications:

Experience with POS systems and related hardware. (IBM POS, HP POS, Epson, Zebra and Posiflex.)
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Must have a steady Internet speed of at least 25 mbps.