Planner

• 4+ years of WFM Experience with Scheduling and Planning.
• Added advantage if candidate has forecasting experience.
• Working knowledge of WFM tools like IEX and Verint is a must.
• Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc.
will be an asset.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
• Clear communication skills to manage client and stakeholder conversations.
• Graduate in Mathematics, Science, Statistics, or related field.
• Team player as well as a skilled individual contributor.
• Excellent knowledge of Excel.
Knowledge of VBA and Macros would be an added advantage.
• Proficient in MS Office tools such as Word, PowerPoint, and Outlook.