Functions:
Provide second-level support for assigned production-related application incidents within established service level requirements and application maintenance in coordination with the vendor where applicable.
Minimize the occurrence of application incidents by investigating, analyzing, developing and implementing corrective measures as directed.
Provide support for operational requests received within agreed TAT.
Provide technical inputs to address maintenance requirements.
Provide technical inputs for requirements of assigned key initiatives for application stability or customer experience or improve business unit's operational efficiency.
Prepare technical design documents where applicable.
Code programs based on requirements in accordance with company programming standards.
Perform unit testing, document test results and prepare unit test signoff form; or review other programmers or vendor's test results where applicable or assigned.
Provide technical support and/or resolution/fixes to reported errors during systems testing/systems integration testing and user acceptance testing where needed.
Prepare application for implementation in test and production environments with the necessary documents according to the change control standard.
Provide technical input if there is proposed service catalogue item for handled application, deliver automation or provide procedures and monitor implementation of the service catalogue.
Work with other IT Delivery units personnel to plan and execute service transition activities of applications.
Maintain the application section of the Technical Recovery Procedure of the supported application.
Train, as necessary, other Programmer Analysts on application functionality and features, Department and Division function, guidelines and processes to be followed; provide technical guidance to other programmers where needed.
Perform other related functions that may be assigned from time to time.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Must have minimum of 3 years of experience as a Programmer Analyst with a focus on PL/SQL development.
Must have in-depth knowledge of RDBMS concepts and strong expertise in Oracle technologies.
Must have minimum 3 years of hands-on experience in Oracle APEX, ORDS, Oracle Scheduler.
Must have experience with Data migration using ETL via Oracle.
Must have experience with Oracle Business Intelligence Publisher.
Must have experience with Oracle E-Business Suite.
Must have experience with MongoDB, PostgreSQL, and MS SQL.
Must have experience with Bash/shell scripting.
Strong problem-solving skills and the ability to work independently or within a team.
Must be knowledgeable in:
Gitlab
Jira
Sonarqube/sonarlint
Control-M
SQL developer (Oracle IDE)
Good to have:
Willing to be transferred to support team after 6 months or until applications is understood.
