Job Title: PHRN Patient SchedulerLocation: Alabang, MuntinlupaWork Set up: OnsiteWork Set Schedule: Night ShiftSalary: 30,000 - 40,000 salary packageKindly Include your job description, duties & responsibilities, tools, certifications and training in your CV for paper screeningDuties And Responsibilities1. ) Meet patient needs through a variety of methods which may include but not limited to:- Answer incoming phone calls and/or make outbound phone calls, gathering information to route appropriately.- Facilitate warm handoffs when the department is reached in error.- Check in patients.- Make walk-in appointments.- Check out patients and print after visit summaries.- Schedule appointments via phone, in person or via electronic correspondence.- Schedule follow-up appointments.- Coordinate appointments for patients in other clinics.- Coordinate Lab and Radiology appointments.- Cancel and/or reschedule appointments if appropriate and/or send messages to the corresponding department.- Manage electronic worklists.- Manage templates for day-to-day edits and reschedules.2. ) Create and maintain patient records which may include:- Verify and update patient demographics.- Verify visit account and insurance information and transfer to Registration if updates are needed.- Create account records.- Complete Medicare as a Secondary Payor Questionnaire as needed.- Collect patient photographs, document signatures and insurance card scans.- Collect copays, pre-payments and outstanding balances.- Update and/or verify primary care and referring providers.3. Manage visit prior authorization and referral requirements which may include:- Counsel patients on prior authorization, referral requirements, and insurance networks as prompted by- Evaluate referrals and link to appropriate upcoming appointments.- Counsel patients on financial responsibility form if referral is not obtained by time of service and collect signature.4.) Provide excellent customer service to patients and family members:- Communicate in a manner consistent with positive patient relations.- Demonstrate a welcoming environment when greeting all patients and family members.- Provide helpful assistance in anticipating and responding to the needs of all patients and family members.- Collaborate with customers in planning and decision making to result in optimal solutions.- Remain calm under pressure and effectively deal with difficult people.- Independently recognize, interpret, and evaluate situations and their level of urgency based on organizational. guidelines.- Help in setting realistic patient expectations for call backs. Staying updated with routine office duties & admin tasks throughout the workdayJob Requirements: - Must be a Registered Nurse PHRN- Must have 1 year experience for voice account in BPO industry- We prefer candidates residing in Alabang or nearby provinces and can be scheduled for an online/onsite assessment and interview immediately- Willing to work on Alabang, Muntinlupa- Willing to start ASAPRecruitment Process: Virtual- Phone Screening Interview- Initial Interview- Assessment- Final Interview- Job OfferPerks & Benefits:- HMO since first day with one dependent- 15% Night differential- 5,000.00 De minimis allowance
