Job Title: PHRN Patient Scheduler
Location: Alabang, Muntinlupa
Work Set up: Onsite
Work Set Schedule: Night Shift
Salary: 30,000 - 40,000 salary package
Kindly Include your job description, duties & responsibilities, tools, certifications and training in your CV for paper screening
Duties And Responsibilities
1. ) Meet patient needs through a variety of methods which may include but not limited to:
- Answer incoming phone calls and/or make outbound phone calls, gathering information to route appropriately.
- Facilitate warm handoffs when the department is reached in error.
- Check in patients.
- Make walk-in appointments.
- Check out patients and print after visit summaries.
- Schedule appointments via phone, in person or via electronic correspondence.
- Schedule follow-up appointments.
- Coordinate appointments for patients in other clinics.
- Coordinate Lab and Radiology appointments.
- Cancel and/or reschedule appointments if appropriate and/or send messages to the corresponding department.
- Manage electronic worklists.
- Manage templates for day-to-day edits and reschedules.
2. ) Create and maintain patient records which may include:
- Verify and update patient demographics.
- Verify visit account and insurance information and transfer to Registration if updates are needed.
- Create account records.
- Complete Medicare as a Secondary Payor Questionnaire as needed.
- Collect patient photographs, document signatures and insurance card scans.
- Collect copays, pre-payments and outstanding balances.
- Update and/or verify primary care and referring providers.
3. Manage visit prior authorization and referral requirements which may include:
- Counsel patients on prior authorization, referral requirements, and insurance networks as prompted by
- Evaluate referrals and link to appropriate upcoming appointments.
- Counsel patients on financial responsibility form if referral is not obtained by time of service and collect signature.
4.) Provide excellent customer service to patients and family members:
- Communicate in a manner consistent with positive patient relations.
- Demonstrate a welcoming environment when greeting all patients and family members.
- Provide helpful assistance in anticipating and responding to the needs of all patients and family members.
- Collaborate with customers in planning and decision making to result in optimal solutions.
- Remain calm under pressure and effectively deal with difficult people.
- Independently recognize, interpret, and evaluate situations and their level of urgency based on organizational. guidelines.
- Help in setting realistic patient expectations for call backs. Staying updated with routine office duties & admin tasks throughout the workday
Job Requirements:
- Must be a Registered Nurse PHRN
- Must have 1 year experience for voice account in BPO industry
- We prefer candidates residing in Alabang or nearby provinces and can be scheduled for an online/onsite assessment and interview immediately
- Willing to work on Alabang, Muntinlupa
- Willing to start ASAP
Recruitment Process: Virtual
- Phone Screening Interview
- Initial Interview
- Assessment
- Final Interview
- Job Offer
Perks & Benefits:
- HMO since first day with one dependent
- 15% Night differential
- 5,000.00 De minimis allowance
