Overview Join our thriving team as we open more IT positions at Carenet Health Philippines!
The Salesforce Administrator will oversee the administration, configuration, and maintenance of our Salesforce platform.
As an integral part of the IT team, this individual will work closely with different departments to comprehend their business processes and needs, ensuring the efficient utilization of Salesforce to enhance workflows and achieve operational efficiency.
This is a hybrid position in Makati City PHL available only to candidates residing in the Philippines.
At Carenet Health, we're relentlessly focused on delivering clinically driven, consumer-centric engagement solutions rooted in powerful, one-on-one connections. One in five (65 million) Americans has access to our services, and we connect with 70,000 consumers daily about their health and wellness, coverage and benefits, care coordination and more.
Responsibilities Customize and configure Salesforce to align with the organization's requirements. Perform routine system updates, ensuring all components remain current. Manage user profiles, access, and permissions to uphold data security standards. Offer continuous support and training to Salesforce users. Address and resolve user issues through troubleshooting, collaborating with internal teams, and engaging Salesforce support as necessary. Supervise data quality and integrity within the Salesforce platform. Implement and uphold data hygiene best practices, encompassing data deduplication and cleansing. Design and implement automation processes utilizing workflows, process builder, and other tools. Develop and sustain customized reports and dashboards to offer actionable insights. Collaborate with stakeholders to comprehend reporting requirements and optimize data visualization. Work collaboratively with the IT team to oversee and maintain integrations between Salesforce and other systems. Address and resolve integration issues promptly as they arise. Qualifications Bachelor's degree in a related field or equivalent work experience. Proven experience as a Salesforce Administrator. Salesforce Administrator certification is highly desirable. Strong understanding of Salesforce architecture and data model. Excellent communication and interpersonal skills. Ability to analyze complex business processes and translate them into effective Salesforce solutions. Detail-oriented with a focus on data accuracy and integrity. Proactive problem solver with the ability to work independently and as part of a team. Successful candidate must be willing to work on a night shift to support our US operations.
More About Carenet Health
Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI.
Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success.
Learn more at carenethealthcare.com
By applying for this position, you understand and acknowledge the following: Our partnerships with our clients may require non-sensitive Personal Identifiable Information (Name, address, DOB) to be shared for system credentials and equipment. We have implemented strict security measures to keep your information confidential and secure.
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