Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!
Available Roles:
• Quality Assurance Team Lead/Supervisor
• Quality Assurance Specialist
• Assistant Training Manager
• Communications Trainer
• Process Trainer
• Transitions Assistant Manager
• Performance Excellence Lead/PEX Assistant Manager
We are hiring for passionate and talented Performance Excellence Lead/Manager.
The Performance Excellence Manager / Team Lead is responsible for using analytical and quantitative methods to carry out business process improvement. He/She is responsible for analyzing performance, identifying problems, and developing proposals and recommendations. He/she is required to identify areas for improvement and perform complex operations research and analytics. He/She is also expected to coordinate closely with internal and external stakeholders to implement new processes.
Responsibilities:
• Partner with key stakeholders to assess, deep dive and solve process gaps that impacts the performance of the site
• Enhance the performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights
• Work closely with department heads on their organizational design and change management
• Analyze and share actionable insights and trends to Operations and support groups
• Oversee management of a project through regular status reporting and stakeholder management
• Build expertise in specific business units / programs
• Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.
• Develop alternatives to enhance operational policies, standards and procedures
• Propose business process improvements through workflow analysis methods to support system development throughout project life cycle
Qualifications:
• Should have at least 3 years' experience as Project Management / People operations on a BPO set up
• Demonstrated quantitative skills with the highest degree of precision
• Excellent communication skills, including extensive experience meeting and presenting to key stakeholders
• Experience in business and data analysis is an advantage
• Lean/Six Sigma certification is preferred but not required
• Humility, flexibility, good interpersonal skills and the ability to lead difficult conversations is a must
• Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective
• Ability to network, collaborate and lead work with involvement from Operations management and customer leadership teams of various functions
• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City
Other info:
• Application Process: 1 Day hiring (Onsite application process)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
• Competitive salary package
• Exciting employee engagement activities
• Fast career growth
• Free Parking
• Accessible location
• HMO (Free Dependent)
• OT/Holiday pay
• Leave credits and conversions
• Night differential
• Uncapped annual appraisal
• 2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
• Please make sure to complete this application form: linktr.ee/iopexph
• LinkedIn: Alyana Sia
