Directs, administers, and controls the day-to-day operations and activities of facilities and programmes in an assigned area.
- Provides leadership, support, and guidance to facility management.
- Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
- Participates in the implementation of departmental and company initiatives and strategies.
- Practices cost containment strategies, maintaining profitability and growth of area.
- Directs and oversees the business of the assigned facilities within a defined area through effective leadership and management of customer service, quality care, marketing, and responsible fiscal management.
- Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements, ensuring efficiency and economy.
- Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, department, and company.
- Implements location-specific and area quality goals and action plans in order to achieve quality standards.
- Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
- Manages the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR.
- Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
- Ensures a strong and robust communications process between all managers and staff within the area and across the department as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff.
- Manages profit and loss for each assigned location, including optimal performance of facility operations, to achieve or exceed budgets and key performance indicators.
- Manages the payroll and oversees expenses and accounts payable for the assigned area, practicing cost containment strategies as appropriate.
- Implements business initiatives, including prompt corrective action plans for locations with below threshold performance.
- Ensures efficient and economical performance in accordance with operating budgets, year-end goals and objectives.
- Reviews analysis of performance, including financial and productivity data for area and makes the appropriate changes in strategies, goals, and objectives responding to current status and conditions.
- Ensures all employees receive the appropriate training and education, including ongoing compliance training.
- Perform other tasks as assigned by Management
**Qualifications**:
- Staffing, planning, and people management
- Managing performance and profitability
- Financial planning and strategy
- Promoting process improvement
- Strategic planning
- Dealing with complexity, analysing information, and implementing company vision
**Requirements**:
At least 1 year experience as a Team Leader or Supervisor in a BPO or Contact Center
**WHO WE ARE**:
InsBOSS is a back-office support services company specifically catering to the US property and casualty insurance industry.
Internally, we want to create an environment and culture that cultivates work-life harmony.
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: Php30,000.00 - Php40,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
Schedule:
- Monday to Friday
- Night shift
Application Question(s):
- Are you amenable to work full-time, ASAP?
No current job?
**Experience**:
- BPO Team Leader: 1 year (required)