Performance And Rewards Lead

Job Requirements: • Administer benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner
• Proper dispatching of requests to co-team members
• Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
• Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
• Generate ad-hoc reports to meet the service delivery requirements,
• Process scheduled tasks and ensure completion on the agreed deadline
• Coordinate with Third Party Vendors as needed
• Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
• Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Service
• Drive consistent, standardized, and effective service delivery within the stream
• Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions
• Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end to end delivery of stream processes
• Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received
• Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence
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