Performance and Rewards Lead page is loaded Performance and Rewards Lead Apply locations Manila (World Plaza) time type Full time posted on Posted 30+ Days Ago job requisition id REQ-******** Job Requirements: • Administer benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner
• Proper dispatching of requests to co-team members
• Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
• Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
• Generate ad-hoc reports to meet the service delivery requirements,
• Process scheduled tasks and ensure completion on the agreed deadline
• Coordinate with Third Party Vendors as needed
• Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
• Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Service
• Drive consistent, standardized, and effective service delivery within the stream
• Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions
• Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end to end delivery of stream processes
• Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received
• Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence
Similar Jobs (1) Performance and Rewards Lead locations Manila (World Plaza) time type Full time posted on Posted 30+ Days Ago We hire people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on more responsibility. In return, we'll back you to develop into an even more awesome version of yourself. With around 57,000 employees in over 40 countries, there is no shortage of opportunities. Show us initiative and we'll let you make a difference. ING is a great place to join. We work in a highly dynamic environment where people are trusted to make decisions and every voice gets heard. If you have an idea how to make things better, you'll be encouraged to make it happen – regardless of your position.
We'd love to meet you.
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