Key Responsibilities Main: Take ownership of existing programs with a view to optimise and driving efficiencyAct as a key point of contact for the Operations teamBuild and deliver change programs including training and communications frameworksDevelop and build partnerships with internal teams, including senior leaders, and collaborate to build and streamline partner connect communications that support defined business outcomesAssist in the administration of Knowledge Base platforms, including governance, content upload, and updates, support requests, intake, and engagement reportingSupervise and report on defined metrics to understand operational success, project impact, and areas for improvementsWork with the regional teams to prepare and share regular partner connect news, metrics, and project updates and share knowledgeDrive improvements to self-service content discoverability and content performance with strategic programs and tool investmentsCollaborate in a matrixed environment, making space for all voices to be heard and consideredDevelop and implement scalable frameworks for ongoing content quality and customer experience initiatives, such as content auditsBe at the forefront of large-scale content technology initiatives, continuously seeking new ways to increase ROITake responsibility for managing complex projects with multiple workstreams. Specialist skills and experience Essential: Generalist HR background with project exposureStrong proficiency in both verbal and written English and editing skillsTechnology savvy, self-starter with a passion for project work, leading and driving initiativesAbility to work in a fast-paced changing environmentExperience managing projects and programs designing and launching new processes or toolsComfortable communicating with and tailoring messages to audiences of different levelsAbility to consult, collaborate and interview specialists to translate and simplify messages for a specific groupStrong Proficiency with MS Office 365, (PowerPoint, Word, Excel, SharePoint) experience with document formatting and file managementStrong business insight and judgment to navigate ambiguity and lead through change in a fast-paced environment with strong written and oral communication skills