Job Description
**Job Description**:
Customer Service
- Develop specific, targeted ad campaigns that are consistent with the strategic
brief set by the company and/or clients.
- Create and plan a variety of PPC campaigns across a range of digital channels
- Oversee existing campaigns and make recommendations on how to optimise
them
- Develop or make creative suggestions for advert templates
- Understand to support customer inquiries through social media
- Resolve customer inquiries quickly and effectively via social media based on the
Scope of work
- Understand Client Products and Services
- Review user reports regarding client products and services
- Make decisions according to the defined Policies and Procedures related to
client products and services
- Identify improvement opportunities in workflow and suggest solutions
- Interface effectively with other internal and Client teams
- Respond to customer inquiries through social media platform
- Provide feedback on web content reception and... creative advert templates
based on customer queries and page observations to be produced by creative
team
Administration
- Setup and administer Google & Social Media Ads following the strategy and
design provided
- Schedule content posting according to content calendar (Content will be
provided by the creative team)
- Analyze and prepare reports on ad performance following templates and
guidelines
- Monitor ROI and KPIs
- Keep up to date with market trends and digital media developments
- Accomplish all other duties as assigned
Skills and Qualifications
- Open to fresh graduates and non-bachelor degree holders with relevant experience
- Positive attitude, detail and customer oriented with good multitasking and organisational
ability
- Must have excellent English and Filipino communication skills (spoken and written).
Responsive in a timely manner.
Communicates in a clear, easy-to-understand way to solve
the problem.
Adept in understanding and identifying concerns and feelings of others and
can shift communication style accordingly while extending patience.
- Has the ability to probe and understand concerns, uncovering root causes and providing
the best solutions.
- Has a good understanding of the influence of social media to sales and customer
satisfaction.
Knows how to engage users and how to use each of the platforms correctly.
- Can recognize the need for change when things are not going according to plans, adapting
to improve as well as adapting to meet changes to trends and technology.
Has a passion
for trying new things.
- Willing to learn the new ways of doing things to remain updated with trends and keep on
top of the game.
- Ability to look at numbers and analyze statistics with recommendations to improve the
digital campaign's performance.
- Willing to work in Alabang
Having the following skills/qualifications is not a requirement but definitely a plus!
- A good understanding of how PPC fits in to the wider area of digital marketing
- Demonstrable social networking experience and social analytics tools knowledge
- Relevant experience in social media management, social media customer service, social
networking, or chat support
- Experience in handling and reading various digital data for analytics and developing sound
recommendations for next steps
- Understands online marketing tools, like websites, podcasts, blogs, and social media posts
- Adequate knowledge of web design, web development, CRO and SEO
- Adequate knowledge of online marketing and good understanding of major marketing
channels
**.
HTML and Javascript Knowledge**: Knows how to decipher, track, and retarget codes, or the
proper use of tags.
Understands technology from a user standpoint to keep up with the
latest trends for browsers, devices.
**.
SEO Optimization**: Understand the basic concepts of SEO and optimizing site content.
**.
Consumer Understanding**: Can identify customer intent through understanding the brand
and the business(es) being served.
Knowledge in coming up with the right placements,
keywords, and copy for display ads.
- Prior experience with copywriting, design, or production
**Job Description**:
**Job Description**:
Customer Service
- Develop specific, targeted ad campaigns that are consistent with the strategic
brief set by the company and/or clients.
- Create and plan a variety of PPC campaigns across a range of digital channel