Overview Salary 15,000 PHP ~ 20,000 PHP
Industry Healthcare / Medical
Job Description Job Description:
Overview:
? Coordinate patients as contact window from production start
? Fixing the appointments and schedule with patients
? Call patients before the accommodation day to verify the appointment
? Communication with patients/visitors directly by answering or referring inquiries
? Receptionist operation
? Services to visitors by greeting, welcoming, and directing them to the relevant
personnel or department appropriately.
? Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments
? Customer support operation
? Answering the patient concern
? Communication with the related department and obtaining solutions for a technical
concern from a patient.
? Providing the solution and an answer to a patient in accordance with him/her
questions.
? Customer success operation
? Boosting lifetime customer value and annual recurring revenue.
? Inspiring customer loyalty and retention.
? Reducing churn
Details:
? Fixing the appointments and schedule with patients
? Send notifications via SNS message to match the schedule of our staff in charge and
the patient
? Inform appropriate transportation, travel route and/or estimated arrival time in case
patient visits our clinic
? Share the appointments result with related departments
? Call patients before the accommodation day to verify the appointment
? Call them first in the morning. If they cannot be reached, send them a text message.
If there is no response after an hour, contact them again.
? Check the related concern with patients
¦ Ask the patient if he/she needs assistance for the transportation (use
company car or book grab for the patient)
¦ Ask the patient if he/she will arrive with a companion
¦ Ask the vaccination status and current health condition the day before the
said schedule
? Communication with patients/visitors directly by answering or referring inquiries
? Coordinates with the concerning departments regarding issues or irregularities with
the patients
? Takeover the communication of patients who is starting production from sales
? Deliver regular follow-up information to the patients who start the life with prosthesis
to check the product condition
? Deliver new service information with our users
? Services to visitors by greeting, welcoming, and directing them to the relevant personnel or
department appropriately.
? Monitors logbook for security purposes.
? Maintains telecommunications system.
? Inventory of consumables (socks, liners, bandages) from incoming shipments
? Purchasing pantry and office supplies
? Answering the patient concern
? Getting the problem/situation/request when the person got contact from the customer
? Can give the solution or explanation if the request is template one
? Communication with the related department and obtaining solutions for a technical concern
from a patient.
? If the concern from customer is not on our template, escalate the trouble detail to the
superior person
? Check the unclear point before explaining to the customer
? Boosting lifetime customer value and annual recurring revenue.
? Up-selling and cross-selling mainly through phone call and SNS
? Proposing additional purchases of consumables after the main product sale closes
? Proposing additional purchases to existing customers
? Inspiring customer loyalty and retention
? Making follow-up calls and providing information to customers to build rapport
regularly
? Reducing cancellation
? Monitoring and reporting cancellation rates
? Making internal proposals to reduce cancellation rates
? Making approaches to patients to reduce cancellation rates
? To report and inform exactly the details of a patient's condition and situation to a supervisor
whenever to hear from them.
? To propose any solution to the supervisor or team member based on information you
obtain.
? To provide the solution and an answer to a patient in accordance with him/her
questions.
? If the concern from the customer is on our template, the person can answer after
confirming the related member.
? The person can follow the company protocol for the explanation.
? Keeping and maintaining cleanliness at clinic areas & other related areas by complying with
procedures, rules, and regulations of the company.
? Contributing to the team effort by accomplishing tasks for better results.
? Making and writing routine/ special report directed by the superiors
? Performing other duties as assigned by the superiors
? Makingsuggestions for improving operations in this position's role or beyond this role.
Qualifications Requirement Must required skills:
? Must have a Bachelor Degree (any related course)
? At Least 2years of Customer Service Experience including payment of management.
? Strong verbal and written communicator
? Self-motivated, self-disciplined and can do the job with minimal supervision
? Available SNS and telecommunications system.
? Good English communication skills (English & Tagalog
? Can speak Visaya
? Willing to relocate to Mindanao Area
? Has experience handling Receptionist Tasks
? Good Listener
? Professionalism
? Customer-centered
? Multitasker
? Self-motivated, self-disciplined and can do the job with minimal supervision
? Withexperience, sales is a plus. English Level Business
Other Language English
Additional Information Benefit TBD
Working Hour 830 ~ 530
Holiday -
Job Function